At alph66, your personal data is handled with the same care we apply to your gaming experience — securely, transparently, and only for purposes you would reasonably expect. This Privacy Policy explains exactly what we collect, why we collect it, how long we keep it, and what rights you have over your own information.
These commitments summarise our core data protection principles. The full detail of each is set out in the sections below.
All data transmitted between your device and our servers is protected by 256-bit TLS/SSL encryption. Sensitive stored data — including payment information — is encrypted at rest using industry-standard protocols.
alph66 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Full stop. Any data shared with partners is strictly limited to what is necessary for service delivery.
You have the right to access, correct, export, and request deletion of your personal data at any time. We honour these requests promptly and without unnecessary barriers.
We only keep your personal data for as long as is necessary for the purpose it was collected, or as required by applicable law. Retention periods are documented in our internal data register and are summarised in this policy.
alph66 operates under an international gaming licence that imposes data protection obligations on the platform. Our data handling practices are subject to periodic compliance review as part of our licensing requirements.
In the unlikely event of a data security incident that may affect your personal information, alph66 will notify affected users promptly — within the timeframe required by applicable data protection standards — and will take immediate remediation steps.
This Privacy Policy (the "Policy") describes how alph66 ("alph66", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at alph66.cam, collects, uses, discloses, retains, and protects personal data belonging to users ("you", "User", "Player") of our platform.
This Policy applies to all personal data collected through your use of the alph66 website, any associated mobile-optimised interface, customer support interactions, and any other touchpoint through which you provide information to us. It applies to all registered players, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations in Malaysia.
By registering an account with alph66 or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Policy, you must not use the platform.
For the purposes of this Privacy Policy, the following terms have the meanings assigned to them below:
alph66 collects personal data across several categories depending on how you interact with the platform. The following table summarises the categories of data collected and their primary collection context:
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number, photograph | Registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration; account management |
| Financial Data | Bank account details, e-wallet IDs (Touch'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment processing; KYC; AML compliance |
| Account Activity Data | Login history, betting records, game session data, bonus redemption history, wagering activity | Platform use; dispute resolution; responsible gambling monitoring |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, geolocation (country/region) | Platform access; security monitoring; fraud detection |
| Communications Data | Support chat transcripts, email correspondence, WhatsApp / WeChat interaction records | Customer support; complaint resolution; quality assurance |
| Marketing Preferences | Opt-in or opt-out status for promotional communications, preferred notification channels | Marketing communications management |
We do not collect sensitive categories of personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where explicitly required for age or identity verification purposes under applicable KYC obligations.
alph66 collects personal data through the following channels and methods:
alph66 processes personal data only where a valid legal basis exists. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis in each case:
| Purpose of Processing | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity and age verification (KYC) | Legal obligation; legitimate interests (anti-fraud) |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering (AML) compliance | Legal obligation |
| Fraud detection and prevention | Legitimate interests |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Responsible gambling monitoring and interventions | Legitimate interests; legal obligation (licensing requirements) |
| Platform security and technical operations | Legitimate interests |
| Sending promotional communications | Consent (opt-in required) |
| Analytics and service improvement | Legitimate interests (anonymised/aggregated data) |
alph66 does not sell, rent, or otherwise commercially exploit your personal data. We may share your data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:
All third-party data processors engaged by alph66 are required to process personal data only on our documented instructions and to implement appropriate technical and organisational security measures.
alph66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and thereafter for the minimum period required by applicable law or licensing obligations.
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
alph66 implements a layered security architecture to protect personal data against unauthorised access, accidental loss, alteration, disclosure, and destruction. Our security measures include, but are not limited to:
While alph66 takes all reasonable and practicable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised account access.
alph66 uses cookies and similar tracking technologies to enable essential platform functionality, improve user experience, and gather anonymised analytics data. The following categories of cookies are used on our platform:
alph66 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements on external platforms. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent the platform from functioning correctly.
alph66 operates as an internationally licensed platform. In the course of our operations, your personal data may be transferred to, stored, or processed in countries outside of Malaysia. Such transfers may occur when we engage KYC verification partners, payment processors, or technical infrastructure providers whose operations are based in other jurisdictions.
Where personal data is transferred internationally, alph66 takes appropriate steps to ensure that adequate protections are in place for your data, including:
Subject to applicable law and our legitimate operational obligations, you have the following rights with respect to your personal data held by alph66. You may exercise any of these rights by contacting our support team using the details in Section 15.
You have the right to request a copy of the personal data alph66 holds about you, along with information about how it is being used and on what legal basis.
You have the right to request correction of inaccurate or incomplete personal data held by alph66. You may also update certain information directly from your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is found to be unlawful. Erasure requests are subject to mandatory retention obligations that may override this right in specific circumstances.
You have the right to request that we restrict processing of your data — for example, while a dispute about accuracy is resolved — without requiring full deletion.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
You have the right to object to processing based on legitimate interests, and to opt out of direct marketing communications at any time without requiring justification.
alph66 will respond to all valid rights requests within thirty (30) days of receipt. We may request proof of identity before processing a request to ensure we do not inadvertently disclose or alter data belonging to another person.
The alph66 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. All accounts are subject to mandatory age verification through our KYC process.
If alph66 becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation at the time of registration or by any other means — we will immediately suspend the relevant account, initiate an investigation, and permanently delete all associated personal data in accordance with our data minimisation obligations.
The alph66 platform does not include outbound links to third-party websites for general browsing purposes. However, in the course of using payment services, KYC verification tools, or live chat support integrations, you may interact with interfaces operated by third parties.
alph66 is not responsible for the privacy practices or content of any third-party service providers. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of our platform — including your chosen e-wallet provider (Touch 'n Go, Boost, GrabPay), banking application (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), or cryptocurrency wallet operator.
alph66 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered users via a prominent platform notification or by email to the address associated with your account. The "Last Updated" date at the top of this document will be revised accordingly.
Your continued use of the alph66 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.
The current version of this Privacy Policy is always accessible at alph66.cam/privacy-policy. Previous versions are archived and available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which alph66 processes your personal data, please contact our Data Privacy team using the details below:
For formal data subject access requests, erasure requests, or complaints, please include "Data Privacy Request" in the subject line of your email to help us route your query to the appropriate team member promptly.
We will acknowledge receipt of all privacy-related requests within two (2) business days and provide a substantive response within thirty (30) calendar days of receipt of complete information.
We built this platform to be trustworthy — and that includes how we handle your personal data. If you have questions or want to review your data preferences, our team is available around the clock.
21+ Only. For players aged 21 and above only. alph66 operates under international gaming licensing. Malaysian players are responsible for ensuring compliance with local laws.